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Broken clips are NOT considered defective as there are two extra clips included with each set of hair extensions.

Hair extensions are attached to a white paper backing with a special gold twist tie or black plastic band and then inserted into the blue, exterior box.

Please reach out to the retailer you purchased the product from if you need to make a return.

All Orders: *Please note that your order will take 24 - 48 business hours to process for shipping.

Because our extensions are a real human hair product, for health concerns and sanitary purposes, we cannot accept returns on used or opened hair.

As long as you do NOT open that gold twist tie or black band that is holding the hair and the white paper backing together, we will gladly accept the product back for a refund.

See above policy for “returnable products” and “final sale products”.

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The timestamp is only as accurate as the clock in the camera, and it may be completely wrong.All products must be in sell-able condition and not damaged and/or tampered with.HOW TO OBTAIN AN RA#: Go to 30 days of your delivery date.Click on the “Return/Exchange Policy” tab at the bottom of the Home Page.In the Order Look Up Section, enter your Order# and Email Address.